Returns & Cancellations Policy

Last updated: June 15, 2026

This Returns & Cancellations Policy explains how you may cancel a paid subscription to Cosmos (try-cosmos.com) and obtain a refund. It is provided in accordance with the Israeli Consumer Protection Law, 5741-1981 ("Consumer Protection Law") and the regulations enacted under it, including the rules governing distance-selling transactions ("עסקת מכר מרחוק") and continuing transactions ("עסקה מתמשכת"). Nothing in this Policy derogates from any right granted to you under the Consumer Protection Law or any other applicable law; where a conflict exists, the law prevails.

1. What you are purchasing

Cosmos is a digital, subscription-based software service. Paid plans (Bronze, Platinum, and Gold) are billed on a recurring monthly basis and are treated as a "continuing transaction" (עסקה מתמשכת) under the Consumer Protection Law. The Free plan involves no charge and therefore nothing to cancel or refund. There are no physical goods, and no shipping is involved; access is delivered electronically and immediately upon subscription.

2. 14-day cooling-off (cancellation of a distance-selling transaction)

Because subscriptions are purchased online, they are distance-selling transactions. Under section 14C of the Consumer Protection Law, you may cancel the transaction within fourteen (14) days from the day the transaction was made or from the day you received the disclosure document, whichever is later.

Where you exercise this 14-day right, we will refund the amount you paid within fourteen (14) days of receiving your cancellation notice. As permitted by section 14E of the Consumer Protection Law, we may charge a cancellation fee of 5% of the transaction value or ILS 100, whichever is lower, unless the cancellation results from a defect or a non-conformity on our part, in which case no fee applies. Consumers who are entitled to the extended cancellation period under the law (for example, a person with a disability, a senior citizen, or a new immigrant, as defined in the law) may cancel within four (4) months, subject to the conditions set out there.

3. Cancelling an ongoing subscription at any time

As a continuing transaction, you may cancel your subscription at any time, for any reason, with no cancellation penalty. Your cancellation will take effect within three (3) business days of the day you send us notice (or within six (6) business days if notice is sent by registered mail). You may also choose a later cancellation date.

When you cancel an ongoing subscription, you will not be charged for any future billing cycle. You will retain access to the paid features through the end of the period for which you have already paid, and you will be charged only for the proportional period during which the service was actually made available to you, in accordance with the law.

4. How to cancel

You may cancel using any of the following methods:

• In your account: open your billing settings and select "Manage subscription" to cancel through the secure customer portal of our payment provider.
• By email: write to support@try-cosmos.com from the email address associated with your account, asking to cancel.

We will send you written confirmation of your cancellation. If you cancel by email, please include your name and the email on the account so we can locate it quickly.

5. Refunds

Approved refunds are issued to the original payment method. Refunds under the 14-day cooling-off right are processed within fourteen (14) days of receiving your notice, less any lawful cancellation fee described in section 2 above. Refunds for amounts charged in error or for service we failed to provide are issued in full. The time it takes for the refund to appear on your statement depends on your card issuer or payment provider.

6. Disputed or unauthorized charges

If you believe you were charged in error or without authorization, please contact us first at support@try-cosmos.com and we will investigate and resolve the matter promptly. This is usually faster than a card chargeback and helps us keep your account in good standing.

7. Service availability after cancellation

After a cancellation takes effect, your plan reverts to the Free tier (or the access ends, as applicable), and recurring billing stops. You may re-subscribe at any time.

8. Governing law and contact

This Policy is governed by the laws of the State of Israel, including the Consumer Protection Law, 5741-1981. For any question about cancellations or refunds, contact us at support@try-cosmos.com. This Policy does not limit any statutory right you may have under applicable consumer-protection law.